"I wish to thank you and your staff for the highly professional effort you provided our family with the "rebuild of the heating and cooling system" at our new home near Dorchester, IA.... After consulting with several HVAC experts for references of expert organizations that could tackle this problem, we came to you. In short, the call that I placed to you turned out to be a real gift to my wife and me."
"I found your service and work more "user friendly!" Times of arrival were adhered to...and if a problem/delay I was always informed so I wasn't left dwiddling my thumbs waiting. Your service/installer was open, consultive, and just fun in terms of conversation."
"When Dad met with the gentleman from Casper's, it was obvious that they would not take any "short-cuts" to make the job easier, and that they would indeed, "do it right!" The gentleman also explained in detail the features of the TRANE furnace and the water heater to my Dad and answered a few questions. Dad was very impressed not only with the knowledge that this man had, but also with the fact that he was at my house at the exact time he said he would be!"
"I am writing to tell you how pleased Dorothy and I am with our new Trane air conditioning sysstem. We felt you did a very good job explaining our need for a larger and more efficient system than we had, and presenting us with choices......I have been very satisfied with all my plumbing and heating work done by Casper. I will call you again for any future needs."
"I have recommended Casper's to all my friends and we will continue to have Casper do any plumbing or heating work in our house, they were great!"
"This letter is to let you know how pleased we are with the services you provided us through Casper Plumbing and heating when we decided to replace our air conditioner. We were most happy with the timely service-You came at the appointed time (not months later as we have experienced with other businesses in the area.)"
"Dale came to our home and listened to what we thought we wanted, asked good questions and was just so pleasant to be around. He took notes during the time myself and my wife were both telling him what we wanted.....Dale, through listening to us, and applying his knowledge, seen that the complete job went smoothly and was done correctly, on time, and within the cost he had given us."
"In our area there are several other large plumbing shops and many smaller, owner operated one or two person units. But often people complain about a lag time between calling a shop and the actual work being completed. Again, we have always had prompt service or at the very least, a very specific time set for a service man to come out to the house."
"We are very pleased with our new furnace, I guess we should be happy with it since we also have one that is two years old in the same room! We would not have bought the second one if we did not feel the first one did one hell of a job and saved us money!"
"We are delighted with our Trane air conditioning system, Casper Plumbing and Heating, Dale Elsbernd, the installers, and office personnel. We feel we made the best choice of equipment, company, and personnel for our air conditioning project."